Collaborate can be quite demanding on your internet connection. Collaborate is smart and will dynamically adjust your experience to enable you to remain in the session for as long as possible but follow the steps below to ensure a successful session.
Improve your Collaborate experience
- If sharing your webcam, turn it off
- If you鈥檙e able to use a wired internet connection instead of WiFi, please do so.
- Close all unused programs and browser tabs open on your computer that you鈥檙e not using. Pause any downloads or uploads on your computer.
- Check to see if others are using the same internet connection in your house. If possible, ask them to minimize internet usage - especially if they are streaming video or doing other network intensive activities.
- Try opening the session in an .
- Try clearing your browser cache, and reloading the session.
- Restart your computer.
- Try using instead of Chrome.
- Try using your phone. Calls are charged at the standard rate for phoning a U.S. landline.
If you are presenting in a session, you should use the to upload your presentation as a PDF, as this requires far less bandwidth than screen/application sharing.