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Enterprise Casual User |
Enterprise Power User |
SURVEY CREATION |
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Questions per survey |
10 Questions per survey |
Unlimited |
Languages supported |
57 Languages |
57 Languages |
Pagination |
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Labeling, titles & numbering |
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Answer choice randomization |
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Question & page randomization |
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Expert, pre-written survey templates |
40 templates |
180+ templates |
Question Bank approved questions |
Limited to question types |
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SurveyMonkey Genius |
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Quizzes and Scoring |
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Question and page skip logic |
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Response quotas |
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Carry forward responses |
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Multilingual surveys |
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Advanced survey logic |
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Block randomization |
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Question and answer piping |
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Custom Question Bank |
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QUESTION TYPES |
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Multiple choice |
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Checkboxes |
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Star Rating |
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Dropdown |
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Matrix / Rating Scale |
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Net Promoter Score |
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Image choice |
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Comment Box |
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Single Textbox |
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Slider |
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Ranking |
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Multiple textboxes |
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Date/Time |
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Contact Information |
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Text |
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Image |
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Matrix of Dropdown menus |
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Text A/B Test |
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Image A/B Test |
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Payment (Stripe) |
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File Upload |
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COLLABORATION |
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Additional user accounts |
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Advanced permissions |
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Build surveys together |
With restrictions |
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Analyze results together |
With restrictions |
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Shared templates |
If features are available |
鉁 |
Shared themes |
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Shared library |
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Role and Permission-based Workgroups |
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USER ADMINISTRATION & MANAGEMENT |
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Team Ownership |
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Add and re-assign users |
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Consolidated Billing |
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Admin Dashboard |
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Usage Metrics |
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Activity Tracking |
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Account Control |
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Custom Terms of Use |
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Global Settings |
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SurveyMonkey Audience Management |
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Collectors settings |
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Personally Identifiable Information settings |
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Survey Response Management |
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SECURITY & COMPLIANCE |
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Password-protected surveys |
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Enable IP blocking |
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SSL/TLS encryption |
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SSAE-16 and SOC II compliant data centers |
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Fully accessible, 508 compliant surveys |
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Single sign-on |
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HIPAA-compliant features |
Add-on |
Add-on |
Response Manager |
Add-on |
Add-on |
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CUSTOMIZATION & BRANDING |
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Progress bar |
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Text formatting |
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Standard pre-designed themes |
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Premium pre-designed themes |
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Custom themes, colors, fonts, layouts, and more |
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Add your logo |
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Custom survey URL ending |
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Subtle SurveyMonkey footer |
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Remove SurveyMonkey footer |
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Display a custom 'thank you' page |
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Custom variables |
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Display disqualification page |
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Survey completion redirect |
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Custom HTML email invitations |
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White label surveys |
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Custom Subdomain |
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SURVEY DISTRIBUTION |
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Collector Types |
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Web Link |
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Email Invitation |
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Social Media |
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Facebook Messenger |
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Website embed |
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pop-up online surveys |
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Manual Data Entry |
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Global Response Panel |
Available add-on |
Available add-on |
Field Surveys, Kiosk Mode |
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Field Surveys, Offline Mode |
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Available add-on |
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RESPONSE MANAGEMENT |
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Number of responses |
Based on package |
Based on package |
Email Response tracking |
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Answer validation |
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Require answer completion |
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Randomize answer choices |
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Set survey end date |
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View respondent's IP address |
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Record respondent email address |
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Set max response count |
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Recurring surveys |
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Respondent Authentication |
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Anonymous Responses |
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DATA ANALYSIS & REPORTING |
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Real-time results |
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Share survey data |
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Data trends |
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SurveyMonkey Global Benchmarks |
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Filter & cross tabulate responses |
1 filter |
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Custom Charts & Reports |
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Print reports |
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Export results to CSV, XLS, PDF or PPT |
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Word Cloud |
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Text Analysis |
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SurveyMonkey Industry Benchmarks |
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Statistical significance |
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Export to SPSS |
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MOBILE |
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Standalone Mobile app (Android and iOs) |
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Mobile SDK (Access) |
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Mobile SDK (Publish) |
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INTEGRATIONS & APIs |
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Over 100 free integrations (app usage dependent on scope of the app [e.g. custom variables for Premier only] and their SurveyMonkey plan) |
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Enterprise-only integrations (Paid: SFDC, Marketo, Eloqua) |
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Add-on |
Direct API Access (limited by scope of SurveyMonkey plan e.g. basic has 40 response limit) |
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Unlimited API Access |
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Analytics: Power BI/Tableau (free for Enterprise only) |
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Add-on |
CUSTOMER SUPPORT & SUCCESS |
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24/7 email support |
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Expedited email support |
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Prioritized email support |
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Phone support |
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Add-on |
Customer Success Guidance |
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